Life sciences companies have many regulatory responsibilities, including the obligation to document and maintain consumer feedback on the safety and efficacy of their products. At this life sciences company, that obligation was increasing exponentially, with the volume of individual case safety reports doubling year over year.

Automation Edge Robotic process automation processing this process of ICSRs submitted by consumers and monitored by pharmaceutical industry regulators. RPA is a technology that is already being used in the healthcare industry.

Manual processes including billing, appointment scheduling, and case filing are automated to allow healthcare professionals to dedicate more of their time to patient care. These technological advancements also play a major role in streamlining processes, lowering costs, and increasing productivity.

By linking back-office operations and front-end tasks, RPA technology can be used to improve the healthcare processes and create a secure system with enhanced data protection. Researchers can also use RPA to view and track historical and current pharmaceutical trends to improve drug development.